teabase Store Return & Refund Policy

Return Window

teabase Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale items (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow the product handling instructions
• Items submitted after the 30-day return window without prior written authorization from teabase Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your full order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial request.
2. Our team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write on the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. teabase Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once teabase Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days before the refunded amount appears on your statement, depending on that institution's processing times. Original shipping charges are not refundable unless the return results from an error on our part (for example, we sent an incorrect or damaged item). teabase Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by teabase Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a teabase Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.